Transparent Managed IT Services Pricing & Plans
OUR COMMITMENT TO TRANSPARENT PRICING
From our Founder, Christopher Boughton:
At Dependable IT Services, we believe that trust starts with clarity. Too many businesses have been burned by vague IT contracts, surprise invoices, and “gotcha” fees that only show up after the fact. That is not how we operate. When you work with us, you will always know exactly what you are paying for, why you are paying for it, and what you are getting in return.
Our pricing is straightforward and fully transparent. No hidden fees. No mystery charges. No confusing fine print. We clearly outline what is included in each service tier, what is optional, and what falls outside of scope. If something is not covered, we will tell you before any work is performed, not after. We also believe in predictable monthly costs. Your IT budget should be stable and easy to plan around, not a moving target that changes every time something breaks. Our managed service plans are designed so you can run your business without worrying about surprise invoices showing up at the end of the month.
If your needs change, your pricing changes with them, clearly and in writing. You will never be pressured into services or upgrades you do not need. At the end of the day, our goal is simple. We want to be the most dependable IT partner you have ever worked with. That starts with being honest, clear, and transparent about pricing from day one. If you ever have a question about your bill, your services, or your contract, you will get a real answer from a real person. That is our commitment.
Respectfully,
Christopher Boughton
Christopher Boughton
Founder, Dependable IT Services
MANAGED IT PLANS MADE SIMPLE
All pricing shown is provided as a general estimate and may vary based on the size, structure, and technical requirements of your business. Final pricing is determined after a brief assessment of your environment, including your devices, users, security needs, and overall IT complexity. Our goal is to provide clear, predictable pricing that reflects the level of service your business actually needs.
Compare Our Managed IT Plans & Pricing
Number of users:
CORE PLAN
$95
/Per Month
What's Included:
- IT Helpdesk - 5 hours Included
- Proactive Monitoring & Patching
- Core Security Protection
- Cloud Management
- Basic Data Backup
Most Popular
PRO PLAN
$145
/Per Month
Everything from Core Plan +:
- IT Helpdesk - Unlimited During Business Hours
- Advanced Endpoint Security
- Automated Cloud Backup
- Automated Disaster Recovery
- Vendor Management
PREMIER PLAN
$195
/Per Month
Everything from Pro Plan +:
- IT Helpdesk - Unlimited 24/7 Support
- Compliance & Security Management
- Full Infrastructure Oversight
- Automation & Integration Tools
- vCIO Strategy & IT Roadmapping
BASE PLAN | PLUS PLAN | ENTERPRISE PLAN | |
|---|---|---|---|
Support | |||
| Per-hour Business Hours Service Desk Access ? Tooltip text here |  | N/A | N/A |
| Unlimited Business Hours Service Desk Access? Tooltip text here |  | | |
| Unlimited 24/7/365 Service Desk Access? Tooltip text here | | | |
Cloud & Security | |||
| Secure Cloud Backup for Microsoft 365? Tooltip text here | | | |
| Simulated Email Phishing & Security Awareness Training? Tooltip text here | | | |
| Advanced Email Security? Tooltip text here | | | |
| Advanced Email Archiving? Tooltip text here | Optional | | |
| Email Reputation Protection? Tooltip text here | Optional | | |
| Centrally Managed Full Disk Encryption? Tooltip text here | | | |
| 24/7 Threat Detection and Response? Tooltip text here | | | |
| Centrally Managed Monthly Windows Updates? Tooltip text here | | | |
| Centrally Managed Common Third-Party Updates ? Tooltip text here | | | |
| Centralized Multi-Factor Solution? Tooltip text here | | | |
| Centralized Cloud Print Management? Tooltip text here | Optional | | |
Additional Benefits | |||
| Technology Business Review? Tooltip text here | Annual | Quarterly | Quarterly |
| Dedicated Account Manager? Tooltip text here | | | |
| Live IT Portal? Tooltip text here | | | |
| Preferred Project Rates? Tooltip text here | | | |
| Access to over 200 industry-leading companies ? Tooltip text here | | | |
Add-ons | |||
| Dedicated Azure Virtual Desktop Environment? Tooltip text here | Optional | Optional | Optional |
| Managed Microsoft Teams VoIP? Tooltip text here | Optional | Optional | Optional |
| Managed Network Equipment as a Service? Tooltip text here | Optional | Optional | Optional |
| Employee Efficiency & Productivity Monitoring Software? Tooltip text here | Optional | Optional | Optional |
| HIPAA Compliance Solution? Tooltip text here | Optional | Optional | Optional |
| Disaster Recovery and Backup for Servers? Tooltip text here | Optional | Optional | Optional |
MANAGED IT SERVICE PLANS
| Plan | CORE | PRO | PREMIER |
|---|---|---|---|
| Monthly Price Per User* | Starting at $95 | Starting at $145 | Starting at $195 |
| SUPPORT | |||
| Limited Scope Business-Hours Support Desk ? Includes up to 5 hours of support per month during standard business hours, Monday–Friday, 8:00 a.m. – 5:00 p.m. (MST), excluding holidays. | N/A | N/A | |
| Unlimited Business-Hours Support Desk ? Unlimited support requests during standard business hours, Monday–Friday, 8:00 a.m. – 5:00 p.m. (MST), excluding holidays. | |||
| Unlimited Support Desk- 24/7/365 ? Support available 24 hours a day, 7 days a week, 365 days per year. Unlimited Emergency On-Site Response | |||
| Unlimited Emergency On-Site Response ? Unlimited on-site technical response for critical incidents requiring physical presence. | |||
| SECURITY | |||
| Advanced Threat Protection & Response ? Continuous monitoring and response to security threats affecting covered systems, with action taken to contain and mitigate verified risks. | |||
| Multi-Factor Security Solutions ? Implementation and management of multi-factor authentication to strengthen access security across supported systems and applications. | |||
| Security Risk Review & Live Employee Training ? Periodic review of security posture paired with live, practical training to help employees recognize and avoid common security risks. | |||
| Specialty Compliance Security & Oversight ? Ongoing security oversight designed to support applicable regulatory and industry compliance requirements for covered systems. | |||
| CLOUD | |||
| Cloud Application Management ? Ongoing management of supported cloud-based applications to ensure availability, performance, and proper configuration. | |||
| User & Access Management ? Administration of user accounts and access permissions to ensure the right people have appropriate system access. | |||
| Email Archiving ? Secure retention and retrieval of email data to support business, legal, and compliance needs. | |||
| Business & Data Backup ? Regular backup of critical business data with the ability to restore data in the event of loss or disruption. | |||
| Cloud Optimization & Cost Governance ? Ongoing review and management of cloud usage to control costs and align resources with business needs. | |||
| ADDITIONAL BENEFITS | |||
| Asset/Hardware Management ? Tracking and management of supported hardware assets throughout their lifecycle, including inventory and replacement planning. | |||
| Vendor/Software Management ? Oversight and coordination of approved vendors and software to ensure alignment with your business and IT environment. | |||
| Customized Business Reporting ? Tailored reporting that provides visibility into IT performance, risks, and trends relevant to your business. | |||
| vCIO Strategy & IT Roadmapping ? Ongoing strategic guidance and planning to align technology decisions with business goals and future growth. | |||
| IT Health Review ? Periodic evaluation of your IT environment to identify risks, gaps, and opportunities for improvement. | Yearly | Quarterly | Quarterly |
| ADD-ONS | |||
| After-Hours Support Desk ? Support provided outside of standard business hours for issues requiring assistance beyond normal coverage. | Optional | Optional | Included |
| Unlimited Emergency On-Site Response ? On-site response for critical incidents requiring immediate, in-person technical intervention to restore operations. | Optional | Optional | Included |
| Server Management ? Ongoing management and maintenance of supported server infrastructure to ensure performance, reliability, and stability. | Optional | Optional | Optional |
| Compliance & Regulatory Projects ? Project-based services to support compliance, audits, or regulatory requirements specific to your organization. | Optional | Optional | Optional |
| Advanced Infrastructure, Networking, & Cloud Projects ? Design and implementation of complex infrastructure, networking, or cloud initiatives outside of standard managed services. | Optional | Optional | Optional |
| Workflow & Business Automation ? Development and implementation of automation solutions to streamline business processes and improve operational efficiency. | Optional | Optional | Optional |
| AI Software Integration ? Integration and configuration of AI-powered tools to support business workflows, productivity, or data analysis. | Optional | Optional | Optional |
BENEFITS OF OUR TRANSPARENT PRICING MODEL
No guesswork. No confusing invoices. Our pricing is clearly defined so you understand what’s included, what it costs, and how it supports your business.
Unlike the break-fix model, where problems mean unpredictable expenses, our flat-rate plans are designed for consistency. You get proactive monitoring, help desk support, and ongoing maintenance without unexpected charges.
Budget confidently with fixed monthly pricing that aligns with your team size and service needs. Whether you’re a growing firm or an established organization, you’ll always know your IT spend in advance.
Our pricing covers the essentials: security, monitoring, updates, user support, and strategic guidance, so you’re not nickel-and-dimed for every ticket or minor issue.
Transparent pricing isn’t always about being the cheapest option. It’s about making a smart investment in infrastructure, security, and performance that supports sustainable growth.
Instantly estimate your monthly investment and compare it to the hidden costs of in-house IT or reactive support models.
Clear pricing, clear expectations, and a clear path forward. You focus on running your business and we handle the technology behind it!
Have a question or need IT support?
Send Us a Message
Book a Consultation
Frequently Asked Questions
Each plan bundles a set of core IT services at predictable monthly pricing. The Core Plan covers essential monitoring, patching, and a limited hours helpdesk. The Pro Plan adds unlimited business-hours support, daily backups, disaster recovery, and vendor management. The Premier Plan builds on that with 24/7 support, full infrastructure oversight, compliance and security management, and strategic vCIO services.
Pricing is calculated per user, per month, based on the number of employees who need IT support. The final cost may vary depending on your environment, number of devices, security requirements, and overall technical complexity.
Yes. All plans include core security protections, with more advanced threat detection, centralized multi-factor authentication, and 24/7 threat monitoring included at higher tiers.
Once you choose a plan, we conduct a brief assessment of your systems to determine your needs. Any onboarding or implementation fees, such as migrations, configuration, or custom integrations, will be transparent and reviewed with you before work begins.
Absolutely. Plans are scalable, so you can upgrade as your team expands or add or remove services as your tech needs evolve. This helps you avoid paying for services you don’t need.
After-hours and 24/7 support vary by plan. The Premier Plan includes around-the-clock helpdesk support. Lower plans include business hours support, with options to add expanded coverage based on your needs.
Plans include proactive monitoring, automated backups, and disaster recovery features. Higher tiers also add compliance management and advanced security protections to ensure your data is safe and recoverable.
Yes. We believe in transparent pricing with no hidden fees. Before your service begins, we’ll walk you through what’s included in your plan and how it supports your business goals.
We custom-tailor services for organizations with unique needs, from advanced security and workflow automation to AI integration and cloud infrastructure support. Contact us for a tailored quote.
HEAR WHAT OUR CLIENTS HAVE TO SAY
These reviews reflect the real experiences of businesses that trust us to keep their systems running, secure, and supported. Their feedback is the best proof of how we show up, solve problems and deliver reliable IT every day.
Chris work is outstanding! He always responsive, patient, and efficient.
Paola Pulido
Throughout the past couple of years working with Chris, I have been extremely grateful to have.
Katelyn Morgan
Chris provides a wealth of knowledge and has solved countless IT issues for me.
Lauren Whisler
Chris is great to work with. Super responsive and made everything super easy!
Damian Hosokawa
This is an amazing company. Always available when I need assistance with my IT issues.
Sandy Covey
Chris and his team are wonderful to work with and extremely knowledgeable.
Ryan
Thank you Chris for your support! Always there to help and assists when I need it.
Jonathan Roeder
So glad I found this company! They have been super helpful and knowledgeable.
Isabel Sissel
I highly recommend Dependable IT Services! You won’t find anyone better.