Dependable IT Services, LLC. Privacy Policy

Version 1.0 – Last Updated: October 23, 2025
Legal Notice: This Privacy Policy is for informational purposes only and does not constitute legal advice.

1. Introduction

Dependable IT Services, LLC respects your privacy. This Policy explains what data we collect, how we use it, who we share it with, and your rights under applicable law. It applies to our website (www.dependableitservices.com) and our managed IT services.

2. Information We Collect

A. Personal Information You Provide

• Contact Data: Name, business title, company, address, phone number, email.
• Account Credentials: Usernames, passwords, authentication data.
• Support Data: Tickets, chat logs, emails, call/remote recordings.
• Payment Data: Billing info via PCI-compliant processors.
• Sensitive Data: PHI for healthcare clients.

B. Automatically Collected Data

• IP address, browser type, OS, device ID.
• Usage data: pages viewed, time on page, referral URLs.
• Cookies and pixels for analytics/advertising.

C. Client and Third-Party Sources

• From your organization (if a client).
• Vendors, partners, or public databases for B2B marketing.

3. Use of Information

• Provide and operate our IT services.
• Respond to inquiries and deliver support.
• Process payments and manage billing.
• Send service updates or marketing (where permitted).
• Ensure network security, fraud prevention, and legal compliance.
• Improve and develop our Services and website.

4. Cookies and Tracking Technologies

You can manage cookies via browser settings or the banner. California residents can opt out of advertising cookies. GPC signals are honored.

5. Data Sharing and Disclosure

• Service Providers / Subprocessors under strict confidentiality.
• Legal Compliance and Protection: court orders, legal claims.
• Business Transfers: mergers, sales, or reorganizations.
• With Your Consent.
• Aggregated/De-identified Data for reporting.

6. Data Retention

7. Data Security

• Network segmentation, firewalls, MFA.
• Encryption at rest and in transit.
• Endpoint protection, patch management, monitoring.
• Vendor security due diligence (SOC 2 aligned).
• Incident Response Plan following NIST CSF 2.0 / CIS Controls.

8. Your Rights and Choices

General rights:

• Access, correct, delete, restrict, or object to processing.
• Withdraw marketing consent anytime.

California (CPRA/CCPA) and other states’ rights are honored. Requests processed within 45 days (extendable to 90).

9. Children’s Privacy

We do not knowingly collect information from children under 13. Contact us to delete any such data.

10. International Transfers

Operations and servers are in the U.S. You consent to U.S. data processing under applicable laws.

11. State-Specific Notice – Arizona

In case of a breach, we notify affected individuals within 45 days and the Arizona AG/credit bureaus if >1,000 residents affected.

12. Third-Party Links

External links are not controlled by us. Review their privacy policies separately.

13. Policy Updates

We may update this Policy. The “Last Updated” date indicates the current version.

14. Contact Us